Red & Yellow
Online Short Course
Service Design
In partnership with digital transformation practice DYDX, Red & Yellow presents a 10-week online short course made to develop better solutions for real and modern customer problems.
Service Design is a methodology and a critical skill that ties together human, digital, and physical interactions, over time and is a crucial way of thinking that will not only create memorable experiences but ones that are delivered optimally and that meet your customer's needs at every touchpoint.
Check out your
Course Curriculum
- You will learn the basic principles underlying service design, why it’s important, and what it achieves
- You’ll understand how organizations use the service design framework, and how key components work together to achieve a successful service design project
The important bits
Key Info
- Course Duration: 10 Weeks
- Accreditation:
- Access: Online
- Start Date: 14 July 2025
- Cost: R13500.00
What you'll learn
- Demonstrate detailed knowledge of service design and the thought structures that underpin it.
- Identify, evaluate, and solve complex problems, using the service design framework.
- Apply a range of service design methods to solve problems, as well as introduce and manage change.
- Deliver a solution in an engaging way to encourage buy-in.
Build critical skills
This course is built to equip you with future-forward problem-solving skills that are in increasingly higher demand.
Learn from top talent
You’ll be taught by Service Design experts who understand the value this discipline brings to business.
Think outside the box
This course is ideal for people who want to put the customer at the centre of their solution strategy, and innovate processes.
Elevate your career
Be recognised with an industry centric Red & Yellow certificate, giving you a blend of theoretical knowledge and hands-on skills
Red & Yellow courses are made to future-proof your career
Our courses are designed to accelerate opportunities and give a boost to your CV. Top businesses across industries recognise Red & Yellow graduates as having the practical skills and the theoretical background to hit the ground running with confidence and creative flair.
Benefits:
Our courses are both current and relevant to the South African context.
Applicable, practical assignments:
- So that you can apply what you’re learning to your everyday work life, and your specific business challenges.
Discussion Forums and Chat sessions:
- Helping you develop your professional network.
- Hosted by your coach, lecturer, or subject specialist.
- Ideal opportunities to discuss the content and get answers to all your questions.
Personalized feedback:
- Tailored to your individual strengths, and opportunities for personal improvement.
A dedicated team:
- Acting as your “virtual” support crew whose only focus is to help get you over the finish line.
Included in your course:
- An industry-sought-after Certificate of Completion from Red & Yellow
- Original, relevant, and constantly updated content
- An interactive online learning experience that includes videos, live chat sessions, forum discussions, and more
This course is perfect for:
- People who are keen to apply design thinking to services
- People who want to be able to identify and solve real problems for customers
- Anyone who wants to further their career with an increasingly in-demand skill
Our knowledge partner
DYDX, formerly known as &INNOVATION, is a digital transformation and innovation consultancy that uses Design Thinking to solve tough business challenges for a diverse array of clients.
Meet your team:
This course was created by, and benefits from, our full-time lecturers’ years of experience in the field – both in lecturing and in industry. They know how to nurture talent and bring out the best in students, resulting in many award-wins over the years.
Nevo-Hadas
Knowledge Partner/Tutor
Managing partner at dY/dX.
Works with major clients, including Ericsson.
Expert in product and service design.
David Robertson
Tutor
Online workshopper, innovation trainer.
Applies critical and design thinking.
Leads award-winning creative teams.
Where Commercial Logic meets Creative Magic
Creative thinking is still the most powerful skill of the future, but only if it’s paired with commercial savvy and the ability to adapt. That’s why we equip future thinkers, doers, and makers with the real-world, future-proof skills they need to thrive. Whether you're climbing the ladder or building something of your own, we’ll help you learn how business works – and how to make it work for you.
Brands we work with
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